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ABOUT US

J’adore Adorn Ltd are specialists in creating luxurious, elegant and exquisite accessories using the finest Swarovski Elements crystals. We pride ourselves on our outstanding workmanship, great service and fabulous designs ranging from mobile phone cases to handbags.  

 

We know not one style suits and have a bespoke customizing service that allows our customers and clients to create exclusive custom made designs and products. J'adore Adorn also have a VIP membership club which allows our customers and clients to be at the forefront of great design previews, offers, fast track service and discounts.

 

Our Belief & Motto...

J’adore Adorn believe in the combination of passion for great design, belief in great service and above all pride of creating great quality products. Our motto ‘To love is J’adore, to beautify is Adorn, to do both is J’adore Adorn' as a result 100% of our products are hand adorned with love and passion.

 

Our Promise… 

All of our products are 100% handmade by our highly skilled craftsmen.

Every crystal is individually hand adorned with precision, patience and care.

We only use the finest Swarovski Elements crystals and all of our products come with an authenticity tag.

Great quality products and above all great service.

CONTACT US

If you require some assistance and would like to get in touch with a member of the J'adore Adorn Team, please feel free to contact us by using the online web form below.

Thank you for visiting us.

J'adore Adorn

FAQ

Handy tips

To guarantee a long lasting product that will be with you for years to come, we advise you to look after your accessory properly and treat it with care.

Where provided always keep your product protected in the velvet pouch we’ve included.

If your accessory gets dirty gently wipe the crystals with a damp soft cloth.

Avoid keeping your accessory with other sharp or loose items such as keys etc.

If you have purchased the iPad or phone cases, avoid taking the cases on and off the phone or iPad once you have secured it on.  

Avoid collision or dropping your accessory on hard or sharp surfaces.

Think of your Swarovski Elements accessory as a piece of fine jewellery that needs care, attention and maintenance to help you shine out from the crowd, we do.

 

Crystal Replacement Service  

At J’adore Adorn we 100% hand make all of our products, each crystals is individually hand adorned and we ensure each crystal is secured using only the best adhesive. In the unlikely event that a crystal comes loose please contact us and we will either:

 1)       Send you replacement Crystals*

Send you replacement crystals with detailed instructions on how to secure the crystals back on yourself. This service will be faster and crystals can be with you within a week depending on your location.

This service will not require you to part from your accessory or bear the cost of postage for returning and resending your accessory.   

 OR

 2)       You may return the product to J’adore Adorn.*

J’adore Adorn Ltd will bear the labour and material cost incurred for the renovation.

The postage for returning and resending the product will be the responsibility of the customer.

J’adore Adorn Ltd shall NOT be liable in any manner whatsoever for any loss or damage caused by the delivery of the product. We recommend using a signed for courier service that has tracking ability and ensuring the product securely wrapped and secured in the packaging.  

The above services will NOT apply if caused by improper treatment, abuse, alteration, negligence, misuse or accident. The customer must provide the order confirmation details for this service.

*J’adore Adorn will replace or send a maximum of 5% of crystals for a first time free replacement only. For example: if the product contains a 1,000 crystals, a customer is entitled to a replacement of a maximum of 50 pieces of Swarovski Elements crystals.